Refund Policy
Islamic Help Australia Refund Policy
Islamic Help Australia is committed to transparency and integrity in all our financial transactions. We understand that there may be circumstances where a refund is requested for a donation made. This policy outlines the conditions under which Islamic Help Australia may offer refunds and the process for requesting a refund.
1. Refund Eligibility
- Refunds of donations made to Islamic Help Australia may be granted if a donation is made in error or due to unauthorized use of a donor’s payment card.
- A request for a refund must be made within 30 days of the donation date.
- Refunds are returned using the original method of payment. If you made your donation by credit card, your refund will be credited to that same credit card.
2. Exceptional Circumstances
- Refunds may be granted in exceptional circumstances, subject to the discretion of our management. Such circumstances may include but are not limited to: duplicate transactions, fraudulent use, or a misstated donation amount.
3. Procedure for Requesting a Refund
- To request a refund, please contact us at [email protected] with the details of your donation. Please include your name, address, the donation amount, the date of the donation, and the reason for requesting a refund.
- You may also call our support team at +61 2 9750 8693 during regular business hours for immediate assistance.
4. Changes to Refund Policy
- Islamic Help Australia reserves the right to amend this refund policy at any time in accordance with changes in legislation or organizational policies.
5. Contact Information For questions or complaints regarding our refund policy or your donation, please contact us at:
- Email: [email protected]
- Phone: +61 2 9750 8693
- Address: 4/171 Waterloo Rd, Greenacre NSW 2190, Australia
We are grateful for your generosity and support of our causes and strive to ensure that every transaction is handled securely and in accordance with the donor's intentions.
